Is Salak Tinggi KLIA Transit Station covered parking lot open for public?

We have received many feedback from our site visitors since last year that they weren’t able to park at the covered parking at Salak Tinggi KLIA Transit station. They have mentioned that they were told by the security guard that the parking lot is reserved for season pass holder only.
 
Despite having clarification from the parking management that it is open for public (blog: http://parking.com.my/reserved-parking-space-at-salak-tinggi-park-ride-klia-transit-station/), many still faced the same issue.
 
Today we have personally visited the place to find it out. Please check out the video that we have made.